WHO WE ARE
This website is operated by Love, Fioyo Fashion .
Throughout the site, the terms “we”, “us” and “our” refer to Love, Fioyo Fashion .
“Customer” means any individual who places an Order on the Site;
“Order” means the Order submitted by you to the site to purchase a product from us;
“You” means the Customer who places an Order;
“Standard Rental Period” refers to 4 days; (including Saturdays, Sundays and Public Holidays)
“Extended Rental Period” refers to 5 days and above; (including Saturdays, Sundays and Public Holidays)
“Event Date” means the date of the wedding or event;
“Makeup Services” means makeup and hairdo services to be performed by Love, Fioyo Fashion under this Agreement;
“Services” shall mean all the photography and videography services, including pre-wedding and actual day photography and videography to be performed by Love, Fioyo Fashion under this Agreement;
Love, Fioyo Fashion offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of ‘s site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
TERMS OF THE ONLINE STORE
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Love, Fioyo Fashion reserves the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
To place an Order with Love, Fioyo Fashion you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with Love, Fioyo Fashion only with involvement of a parent or guardian
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The content displayed on this Site is provided without any guarantees or conditions as to its accuracy. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
TRY ON TERMS OF SERVICE
Every customer shall be charged a fee indicated on the website either by per product per fitting or by try on packages.
No reservation of the products are made with the try on fees.
Please note that the try on fees do not comprise of shipping or courier fees.
If the Customer does not turn up due to whatsoever reason as per the try on appointment timings at the specified location informed upon successful reservation, leading to a failed fitting of the product, Love, Fioyo Fashion shall hold no liability for any refunds and/ or redemption for other products and/or services. The Customer shall book the try on service to try the product or other products as another new booking order and transaction.
The Customer shall abide the house rules of the try on premise with no more than 2 pax are allowed and any exceeding time more than 20 minutes per gown try on session shall be charged at S$30 per 15 minutes block accordingly without prior notice.
RENTAL TERMS OF SERVICE
Please note that the rental prices do not comprise of shipping or courier fees.
The Period of Rental begins immediately when the products are ready for you to collect at our premises. The Period of Rental ends when everything you have rented, is returned within acceptable conditions.
The rental service shall include the rental of the product only. All other items are excluded.
A refundable security deposit of SGD300 per outfit is to be collected in the form of cash during self-pick up/ delivery of outfits.
You are responsible for the products all the time they are not in our premises. You must take good care of the products and keep them in your possession throughout the Rental Period and any extension.
You may not alter or modify the products in any way, including hemming alteration, size alteration, ironing, or cleaning. Any products which are being modified or altered will be considered damaged with the security deposit being forfeited.
You are liable for all loss or damage caused to the products in their full replacement cost or value whichever is the higher. You must tell us in writing of any loss of or damage to the products without delay and you will pay to Love, Fioyo Fashion the full cost of the replacement or repair of the products. In the case of loss of product and/or extensive and irreparable damage, you will be liable for and charged the full retail cost of the product (as per what is stated on https://www.lovefioyo.com).
If the products are held beyond the agreed Period of Rent, they remain in your possession without our consent. We will charge you SGD500 per day per outfit for this as well as for any damages for breach of this Contract, if this causes loss to Love, Fioyo Fashion.
In the event if the Customer does not pick up the product due to whatsoever reason as per the agreed rental period, Love, Fioyo Fashion holds no liability for any refunds of the underutilized days of the rental period and/ or redemption for other products and/or services.
If the Customer wishes to extend the product rental period, the Customer must inform Love, Fioyo Fashion at least 3 days in advance and will be charged according to the Standard Rental Period derived from the system, subjects to availability of the product. This is different from late charges of SGD500 per day per product.
A new order shall be made for any changes to the rental period or event date upon booking confirmation.
You can only use our products for the specified production that you told us about. You cannot use our products for any other purpose without our prior written permission. You cannot let anyone else use the products.
Unless it is for the designated for commercial filming/photo shooting purposes notified to us before making the Contract or for any authorized purpose ancillary or related to such specified purpose, you may not copy or duplicate either physically, electronically or digitally any item of the products so that they appear simultaneously or otherwise more than once. If you do so, you will pay additional charges based on the standard rental charge for each item of the products and the number of copies or duplicates made by you.
PURCHASE ORDER TERMS OF SERVICE
The purchase package shall include the sale of the product solely.
Any alteration and/ or customization services shall be paid separately as a new order.
You acknowledge that Love, Fioyo Fashion reserves the right to select and allocate its preferred affiliates or professionals in carrying out its obligations under this Agreement.
You shall ensure that any family and friends shall not interfere with or delay the photography or videography (if any) of the Event by Love, Fioyo Fashion and its affiliates or professionals. In the event that the allocated professional or affiliate cannot perform his/her obligations on the Event Date due to fire, casualty, strike, acts of God, faulty equipment or other causes beyond his/her control, Love, Fioyo Fashion shall allocate another professional or refund the full amount paid to you without further liability.
EVENT DATE FOR PROFESSIONAL BOOKING
Any changes to the Event Date after confirmation may be accommodated at S$250 per change per professional, subject to availability. The coverage hours shall commence from the expected time of arrival given by you, which shall be no earlier than 4.30am.
The Makeup Services shall commence at 7am unless otherwise stated in email to Love, Fioyo Fashion prior the event. A full makeup and hairdo session is estimated to take about two (2) hours. In case of delays caused by you. Love, Fioyo Fashion shall not be responsible for the quality of the Makeup Services nor any consequences arising therefrom. Love, Fioyo Fashion and our exclusive professional shall not be responsible for any side effects caused by the makeup products used. Should you have sensitive skin and require the use of your own makeup products, Love, Fioyo Fashion should be informed before the event. In the event that the pre-wedding photoshoot cannot proceed on the Event Date due to fire, casualty, strike, acts of God, faulty equipment or other causes beyond the parties’ control, you may select another shoot date for a one-time replacement for the Makeup Services, provided that the Makeup Services are yet to be utilized.
The Services shall commence at 7am unless otherwise stated in email to Love, Fioyo Fashion prior the event. The coverage hours include transportation between locations, break time and any miscellaneous events that took place in within. All the hours shall be used consecutively on the Event Date unless there is break time of at least 4 hours for the 10-hours package order. Love, Fioyo Fashion shall determine the itinerary for the event. You will receive E-Invoices with payment information to your email on any add-on services and payment shall be made for the order confirmation prior the event. There will be a penalty fee of S$50 incurred on outstanding payment made after the event. On top of it, there will be a 3% interest fee charge on the owing amount after 7 days from event date. No refund or pro-rated system is in place on additional hours for any underutilized package or hours.
Pre-wedding Photography and Videography Services: The actual number of locations or venues for the shoot shall be solely determined by Love, Fioyo Fashion and its exclusive professionals, subjects to feasibility and availability. In the event that the pre-wedding photo or video shoot cannot proceed on the Event Date due to fire, casualty, strike, acts of God, faulty equipment or other causes beyond the parties’ control, you may select another shoot date for a one-time replacement for the remaining shoot time.
Should there be anything else owed to us, Love, Fioyo Fashion reserves the right to charge the Customer via his/her Credit/Debit card or Paypal, deduct the payment from the holding deposit without prior notice, or collect in Cash upon settlement.
PRODUCTS OR SERVICES (if applicable)
The products remain the property of Love, Fioyo Fashion at all times and the Customer has no rights or interests in them. If the products are sold to the Customer, title passes from Love, Fioyo Fashion to the Customer when the purchase price and all monies owing by the Customer to Love, Fioyo Fashion in relation to the products being purchased are paid in full.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
CANCELLATION, SERVICE EXCHANGE AND REFUND POLICY
There is strictly no refund.
All services upon booking are non-exchangeable and non-transferable.
However, in case of any exceptional refund arrangement, the refunded amount shall be derived after deduction of work and service done till date base on the price guide hereby.
The try on fees shall be refunded only when the outfit is no longer available before trying on the outfit in the form of store credit.
Should the product/ products has/ have been sold out, a full refund on the rental of the product/ products will be issued to the customer without any further liability.
We reserve the rights to cancel any booking with full payment refund and shall not be liable to you or to any third-party for any cancellation.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
LICENCE, COVERAGE, REPRODUCTION
Photographs or videos taken during the course of the event will be at the discretion of the professional(s) assigned although every effort will be made to comply with your requirements. The professional(s) shall be granted artistic license in relation to the poses photographed and the locations used. The professional(s)’ judgment regarding these matters shall be deemed correct. Any directions issued to you and your friends or family during a shoot are deemed to be at said persons’ own risk. Love, Fioyo Fashion or the professional(s) cannot be held responsible for any personal accidents during a shoot. The professional(s) shall endeavour to photograph or tape all individuals as requested by you at some point, but no responsibility will be taken by the professional(s) or Love, Fioyo Fashion on the occasion of leaving somebody out. For a booking involving a church ceremony or at certain venues, the professional(s)’ movements are sometimes restricted by the official in charge. The area from which the professional(s) is/are able to cover the ceremony may not be the professional(s)’ choice and the professional(s) or Love, Fioyo Fashion cannot accept responsibility for any background noises, obstructed view, difficult/poor lighting, bad acoustics, echoes or muffled voices, which may adversely affect the quality of the photo or video coverage, should this be the case. Due to a variety of lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs or videos. Although all equipment is checked regularly and reasonable steps are taken to ensure backup equipment is available, the professional(s) will not be responsible for photographs that are not produced due to technical failure.
You shall grant Love, Fioyo Fashion full production and editorial control regarding all aspects of the Photography Services and Videography Services. In the event a particular segment of event is either not recorded or partially recorded, it is at the sole discretion of Love, Fioyo Fashion as the exclusive producer of the video recording. Love, Fioyo Fashion shall have sole discretion in the selection of photographs, graphics, effects, songs and other materials required to carry out the Photography Services and Videography Services. In the event that you wish to include its own music or footage, you shall undertake to pay all associated licence fees and shall indemnify and hold Love, Fioyo Fashion harmless for any loss, damage or liability arising from the use of the music or footage.
PRODUCTION WORKS & DELIVERY
Pre-wedding Photography Services: Any requests, preferences and feedback on any aspects, including photograph retouching and album layout, shall be raised to Love, Fioyo Fashion in email prior the event. Otherwise, the requests shall be raised directly to the allocated affiliates during the shoot. Strictly no amendments are permitted upon printing of the photographs. Photograph retouching: Love, Fioyo Fashion shall at its discretion and professional option provide photograph retouching services on photographs selected by you for inclusion in the photo album. Any additional requests or amendments by you shall be charged at S$50 per change. Pre-Event or Post-Event album design: You shall make its selection of photographs within seven (7) working days from the delivery of the softcopies. Thereafter, you are permitted one (1) round of amendment which shall not exceed five (5) changes to the pre-wedding album design only. Any photographs that are removed may not be subsequently added in. Pre-wedding Video: You are permitted one (1) round of amendment which shall not exceed five (5) changes to the video editing only. Express Video Services and Production: You understand and agree that video and photo highlights of the event require at least five (5) hours production time. Love, Fioyo shall not be liable for late delivery and makes no guarantees to the quality of the highlights when insufficient time is provided by you. Love, Fioyo Fashion reserves the right to defer delivery till after the Event Date with prior notice to you.
Love, Fioyo Fashion shall return electronic copies of the photographs taken in minimum specification of web preview size at 2000px and 72dpi in jpeg formats.
All videos shall be returned in MP4 format. Love, Fioyo Fashion shall return the deliverables in downloadable links sent via email. You shall be liable to download the files in time before the links shall expire in 7 days. Any request to re-send the links after expiry shall incur a handling fees of S$50 per time, subject to availability. Any Electronic copies in high resolution, album design and layout may be purchased at a separate charge. You shall follow the production schedule provided by Love, Fioyo Fashion. The estimated production time shall be determined by Love, Fioyo Fashion at its discretion. Love, Fioyo Fashion shall not be liable for any late delivery due to delays caused by you. You understand and agree that the normal delivery time for photographs album and videos is within five (5) to eight (8) months from the Event Date provided that you supply all production materials for inclusion in the photographs, album(s) and/or video in a timely fashion. Love, Fioyo Fashion shall not be liable for late delivery due to delays caused by you. Any extensions necessary for proper completion of the production will not constitute a breach of this Agreement. Upon delivery, you shall communicate any feedback to the Love, Fioyo Fashion within three (3) days, failing which Love, Fioyo Fashion shall not entertain any exchange, amendment, and requests for compensation. Love, Fioyo Fashion makes no guarantees as to colour, brightness/contrast and sharpness of the photos and video when used with your computers, handphones or smart televisions etc.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Love, Fioyo Fashion, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Love, Fioyo Fashion and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with Singapore Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update and amend any part of these Terms of Service by posting updates and changes to our website at any time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of the new Terms and Conditions.